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Diamond Palace Hotel and Casino - Hotel Reviews from across the web
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No title - expert review
The Diamond Palace Hotel and Casino is a superior tourist class, tower hotel. The hotel features two restaurants, specializing in American and Italian cuisine. Other amenities include a sidewalk cafe, two cocktail lounges, a casino and a nightclub. All of the guest rooms are comfortable and nicely e...
mytravelguide.com
This is not a 3 star hotel. I would suggest half a star. - user review
Dusty closet, old furniture and roaches to sum it up in a nut shell. If you're driving, the entrance from car park is through the Casino, which is somewhat dated and very unattractive. This property requires major renovation. Hotel rates in San Juan are generally to expensive and do not offer value ...
expedia.com
A little dissatisfied - user review
For each of the days, we found a roach in our room. Before breakfast time was over, the coffee had finished and we were told that there was no more. For tours, we were directed to their rack of brochures, wh...
expedia.com
Value - user review
Good as a place to lay your head but lacking quite and modern facilities. On vacation I would have preferred to stay around the corner at a be...
expedia.com
To Stay or Not to Stay - user review
Good Hotel is you are on a low budget and don't want to spend much. You have to pay for parking. I was told a a certain amount would be on hold on our creidt card and a larger amount was held. There is only one Rep. behind the desk or atleast that;s all I saw in the 3 days we were there. Exoect a li...
expedia.com
Needs refurbishing, especially rooms - user review
Great location on Condado , 2 minute walk to beach.Casino inside and great backside parking lot. Hard to beat right in Condado area. Traveler's tip on local attractions.Great restaurants within walk...
expedia.com
Fair accomodations. - user review
Hotel is in an convenientlocation to medical, shopping and restaurants. Hotel needs extensive renovations. Traveler's tip on dining.Dining of all types are in...
expedia.com
Wost Hotel that I had ever stayed for your own good Please Stay Away - user review
I change my room for a suite thinking it was going to be better then the regular room but it was from bad to worst, no microwave, safe didn't work, sofa bed a mess, old, broken, king bed hard as rock, TV didn't work, the entire room/hotel need repair/renovation ASAP. My son didn't get in the swimmin...
expedia.com
I liked it. - user review
I enjoyed my stay at the Diamond Palace. People were nice and helpful. Hotel was clean. Condado is a good place to stay because of all the things to do. Traveler's tip on dining.Try dining at Waikiki for ...
expedia.com
Can’t beat the price and my stay was beautiful.... - user review
I have to say that at first I was very afraid of what to expect considering that most of the reviews for this hotel were NOT GOOD....but of course my experience was one of the best I've had in a long time...Contrary to what some reviews stated, my room was VERY clean, the staff was very courteous an...
expedia.com
Not Thrilled In Puerto Rico - user review
Our hotel room was OK...not the best but not the worst. It was ok. Now our friends who roomed two floors below us had roaches in their room, to me that is an automatic COMPLAINT!!! I would not be there. It was ok...not the...
expedia.com
Roach Hotel - user review
The cleanliness of this hotel was atrocious. Cockroaches in the beds, exhaust smoke from the restaurants permeated the room I was in on the 8th floor, toilets backed up, in general...
expedia.com
The worst place I’ve stayed in years! - user review
The front desk day shift staff were apathetic and unapproachable. My room looked like it had sufferred extensive hurricane damage at some point and the damage was just painted over not repaired. There was mold/mildew stains in the bathroom and when I tried to discuss my displeasure with the front de...
expedia.com
Its what you pay for - user review
The hotel definitely lived up to my expectations. I wasnt expecting a 5 star hotel because I didnt pay for one. My biggest problem was with the location. Although it was 1 block from the beach, nothing else reall...
expedia.com
Satisfactory and very well situated in the Condado Area - user review
The hotel was clean, the staff was friendly. The hotel was very well located. There was a Walgreens in front of the hotel and 1 block further you have Ashford Avenue where you can eat and dine & dance. However the condition and maintenance of the hotel should be looked at because it gives the impres...
expedia.com
Not Impressed - user review
The paint was peeling off the walls and the sliding doors going to the balcony was off it's tracks and could'nt be opened. The railing on the balcony was rusting. Floor tile was well worn. Door key card didn't work properly. It's obviously a very old hotel in need of a lot of work. The casino staff ...
expedia.com
Very disappointed - user review
The parking area is around the corner. If you have kids you are not allowed to access the hotel from the parking lot to the hotel, because the only access is through the casino. You must walk with all your luggage and kids from the parking lot to the hotel. Customer service was not very pleasing. Th...
expedia.com
Eye opener - user review
The room it self is back from the 70's. It needs major work and there aren't any twin hotel just one building. Our bed had a spring popping out and there were no bugs in our room. We were facing the area that displays the the growth of that area.The balcony was only as big as 1 foot compared to the ...
expedia.com
Rather a seedy little place - user review
The room was clean...however, I found it rather unpleasnt that housekeeping arrived at 8:30am on a Sunday & showed up after 3pm during the week. Also, what they call a breakfast buffet was extemely misnamed...White 0r wheat toast, coffee, hot milk, and a choice of packaged ham and American cheese we...
expedia.com
Not impressed with service - user review
The service was ok but I will nit refer anyone to stay there.the tub was old and dirty, the hotel need to ...
expedia.com
Won’t Go Back - user review
We were on the 4th floor facing the street & it was very noisy. The bed was like sleeping on cement. However, if those don't matter to you (or if you get a better room) the hotel is in a great location on the Condado & very c...
expedia.com
No title - user review
If you want cheap, cheerful and convenient this is the hotel fo...
mytravelguide.com
No title - user review
Perfect stay I will going in and in a couple weeks hope can resolve vault parking s...
mytravelguide.com
No title - user review
The hotel is nice and clean the door to the rooms do not have the chain lock security installed the front desk should have two attendants at check in time. other than that i...
mytravelguide.com
No title - user review
The hotel room I was given on my first day was terrible not clean. The front desk clerk Angie was very nasty and rude and should not be working with the public. There were a lot of complaints and all she did was showed favoritism toward Hispanic guest. Several guest complained that they would never ...
mytravelguide.com
No title - user review
The hotel was not as represented the rooms if you are not on a floor above 5 are not very well taken care of and looks like a motel room that you may pay about 35.00 dollars for. the front desk clerk Angie is very nasty and rude and shows favoritism toward Hispanic guest. She is very lazy and if ask...
mytravelguide.com
No title - user review
The location was ideal; however, the hotel was infested with rodents, mildew, funky carpets, leaking A/C unit and maintenance problems. You also need to verify the room category purchased. We were accommodated in a small room with a full size bed after paying for a king option. After complaining, we...
mytravelguide.com
No title - user review
The room was old raggedy, the spread were old burned from the iron, had a dirty smell when u enter in the back door from the hotel, I will never stay at diamond palace, and I will not rec...
mytravelguide.com
No title - user review
We stayed there for one night and that was enough. The room was dark and dinghy, although it was clean. The carpet needed to be shampooed. The hotel seems run down. The benefits are that it is close to the beach (1 block) and there are some good restaurants in the area. The casino was pretty good wo...
mytravelguide.com
the best - user review
big roches and broken toilet cant ask for anything better fron this vacation service was great but like a said not a place to be...
travel.yahoo.com
THE ROACHES HOTEL - user review
ROACHES IN THE BATHROOM, THE ROOM SMELLED LIKE MILDEW, WET DOG,AND SMOKE. OUTSIDE IN THE CORNER THERE IS A WARNING SIGN THAT SAYS DIAMOND PALA...
travel.yahoo.com
A Palace it is not! - user review
Lets start of with the bucket in the hotel lobby catching water from who knows where. Then proceed to the underly helpful hotel staff, that could care less that you ...
travel.yahoo.com
Is a Excelent Hotel - user review
The Hotel have best location of SanJuan PuertoRico.Is a good hotel to go for Business,have best rooms in San Juan.The Restaurant name is Portobello,the food in this resta...
travel.yahoo.com
Worst Customer Service In History Of A Front Desk - user review
Diamond Palace roach motel has bad service maybe if the service was okay the room might not have been so bad. I saw the bad reviews but I thought let's give them a chance. Ma...
travel.yahoo.com
If your a student on a budget this is it! - user review
I am college student so I don't have tons of money to spend on a vaction (budget). The hotel was good. All you need is a place to sleep and shower(the basics). I had no proble...
travel.yahoo.com
Aw ful customer service - user review
I had a 2 day reservation to stay a this location. On my travel date we had a snow storm so my flight was delayed. My wife called and told the clerk about the delay and was no...
travel.yahoo.com
good deal - user review
Geneally liked the Diamond Palace. Only thing was elevators forever. The Casino was fun. Continental breakfast was terrible. (salty ham and aaaaamerican cheese on toast). Don't ...
travel.yahoo.com
A definite must! - user review
The pool was small, but that was fine for the few hours. It was a 3 small block walk to the beach (which my husband loved). Walgreens right across the street. What I loved the b...
travel.yahoo.com
Mistake - user review
Hotel misrepresents itself. Just spent two days in Feb. 07 there and was horrified by the conditions. Hotel is very old and in dire need of renovations/face lift. Within first hou...
travel.yahoo.com
Excellent for the price! - user review
My wife and I loved the hotel, the rooms, the casino, the people that work at the hotel, the place was clean, the air condition unit and the hot water worked, no bugs found inside the r...
travel.yahoo.com
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