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Occidental Grand Cozumel - Hotel Reviews from across the web
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Great get away - user review
A great place to play. Rooms were less than desirable, small and cramped but took care of the basic needs. Hammock was a nice touch. Room cleaning was great about giving you the space each day but when you tried to find them to get a towel or shampoo, it was difficult. Language barrier definitely a ...
expedia.com
Beautiful Cozumel - user review
A very relaxing vacation. Hotel situated on beautiful ground, very lush and tropical with lots of natural animal and plant life. Staff very warm, accomadating and friendly. Rooms could be a little larger and a little refurbishing needed, but all in all...
expedia.com
A beautiful, comfortable resort with friendly service - user review
Beautiful and lushly landscaped, the Grand offers myriad activities and friendly service. The staff was not always swift to fix problems. Our room, 1028, was not ready until 3 hours after the 3 pm check in. The shower water was barely warm, the shower was not draining and backed up onto the floor. T...
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Can’t wait to go back - user review
Beautiful resort, with exceptional service. Great for a family vacation, with lots of activities for kiddos, but also quiet and relaxing for couple getaways! .Bring lot of small bills for tips...sometimes getting larger bi...
expedia.com
Great destination! - user review
First, I must comment on the excellent service I received from Expedia. No hiccups or problems with any of my reservations. The Allegro Cozumel All Inclusive package was better than anticipated. Our vacation was during the first week of August 2006. This was a family vacation. Upon arrival to the ho...
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Beware of time shares salesman posing as employees - user review
Food was decent, free alcohol was good except for the wine. Grounds were beautiful and well maintained. Restaurant staff was nice. The only negatives are musty smelling room, hard bed and time share people around every corner. There was literally a man in uniform for the hotel stationed outside our ...
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We will go back again! - user review
Forget the bad reviews on this hotel. The staff members are top notch, pleasant all the time and very helpful. The food was not only fabulous, but also such a huge variety to choose from. The bartenders are friendly, funny and more than willing to please everyone. The grounds and buildings are well ...
expedia.com
Great Time! - user review
From the moment we arrived the entire staff was great. Checked in within 5 minutes (1:45PM), went over the layout of the resort, got to our room and were beach side within 20 minutes. Breakfast was very good, lunch by the pool was perfect and the dinner buffet always had something that we liked. The...
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A Great Place To Stay - user review
Good for couples, families, and young adults, this hotel is comfortable and very close to the beach. Scuba, snorkel, pool volleyball, or just relaxing in the sun by the water watching the waves tickle the beach, this hotel is almost perfect. The adjoining rooms are good if you are using both, but an...
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Great Stay - user review
Great hotel for scuba diver...
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Great beach view - user review
Great place just to go and sit on the beach for...
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nice relaxing weekend - user review
great staff. nice, relaxing pool. sit in the hot tub for a great view of the sunset. try the banana mamas!!! ok food some was good, some not so good. ok room beds were very uncomfortable. BEAUTIFUL beach and it was only people at the hotel. not much to do at night. movi...
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Liked it a lot - user review
Had a great time at the Occidental. Good scuba folk, which was big on my list. It would have been nice to have a hot tub there was none. Kind of quiet at night there whether you like that or not ...
expedia.com
nice - user review
Hotel was nice. Cozumel is humid wherever you stay. Nice to be on the Palancar reef. You can hang out on the beach between dives. Food was good. I felt th...
expedia.com
Your search ends here - user review
I have never written a review. I had to this time. The Allegro was a great choice. The rooms were great,clean, romantic,2 big bottles of water every day. The grounds were beautiful. the pools great. Bar service excellent. Right on the beach, great sunsets. The food was the biggest surprise, very goo...
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Allegro - user review
I think the Allegro is about what you'd expect for a 3 star all inclusive. Rooms were small but nice. Grounds were nice. Our room started with only lukewarm water, but that was fixed quickly once reported. The a.c. was like an icebox! Biggest complaints were: Food ranged from very good to highly ave...
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Great Value - user review
I traveled here with my wife and two children. The staff is very friendly. The rooms are pretty small, but clean and functional. The concierge is more of a salesman for time share, so steer clear of him outside if you don't want to be bothered. The beach is gorgeous. We took a snorkeling trip out of...
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Far from overwhelmed with this place - user review
Just got back yesterday from the Allegro. I was far from impressed. The room was adequate at best. Musty and damp smelling. Food left alot to be desired. The upstairs lunch buffet never was served while we were there. Just a poolside lunch with burned hamburgers etc. Bugs and bees flying around all ...
expedia.com
OK - user review
Maybe it was because it was off season but the resort did not have the enemities or services open that I am used to at an ...
expedia.com
Had a Wonderful 50th! - user review
My husband and I were very pleased with our stay at Allegro Cozumel. I celebrated my 50th birthday there and it was everything I hoped it would be. The hotel and grounds were beautiful and the beach was breathtaking! Our room was comfortable and clean and the service we received was good. Food was a...
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Never again - user review
Never thought we'd try an all inclusive, but we thought it may be good for breakfast and/or lunch. We went to town for dinner every day, which were the only meals we enjoyed. The food at the hotel, while free, was horrible. The drinks, which were free as well, seemed watered down. There was absolute...
expedia.com
Good place to relax - user review
Only negative was that it took awhile to get luggage to the room. Other than that, very enjoyable an...
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Can’t wait to go back. - user review
Our visit in April was very laid back, very relaxing. We had access to everything all the time including beach chairs and umbrellas, Hobie Cats, and weight room. There was a lot to see snorkeling right out from the beach. The maid left a different towel sculpture with flowers on the bed every day. S...
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Nice family place - user review
Room was small but nice. Hot water was iffy. Grounds were well maintained. They are well into recovering from Wilma. The on site dive shop was very nice. You are very close to a lot of good diving. The divemasters are excellent! Don't expect too much from the food. Breakfast and lunch were good. Din...
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A great place to relax - user review
The first thing you notice when you check in, is that the set up is different from other hotels, strong colors, a mix of authentic and modern. The spread out plan of the houses and the lucious gardens create a very comfortable atmosphere. The time share sellers are not too aggressive and all personn...
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very good vacation spot - user review
The Grand Occidental was a great location for a visit to Cozumel. It is a little south of the main town area and about a $16 taxi fare into the main plaza. The grounds are well kept and the all inclusive food pretty good. Beware the time share folks at the airport, who bill themselves as tour assist...
expedia.com
Ok overall - user review
The grounds were very nice and well maintained including the beach front. If you don't make it down to the beach early it can be hard to find lounge chairs. The service was good throughout the resort although at times a little inconsistent. We didn't think much of the food in the buffet style restau...
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The saff and the facilities are wonderful - user review
The hotel and the water activities are excellent, and the staff very helpful. Things close down at the baech a little early, at 4:30. The rooms are very comfortable, and the property very well maintained. The two restaurants are very good, especially the Mediterranean. A third restaurant serves a bu...
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Can’t wait to go back - user review
The hotel grounds are beautiful. The beach is white sand and clear water. Everyone on the staff was very nice and helpful. The beds are hard but tolerable. There are lots of things to do. Food is average! My eight year old had things to do but my twelve year old was to old for kids club and to young...
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Excellent stay - user review
The hotel staff was extremely friendly and very helpful. The room was beautiful, even though it didn't have an ocean view, the jungle was just as nice. The room was cleaned daily and were left with treats sometimes, Hershey's kisses or towel animals. The entire resort was fantastic. We ARE going bac...
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We had a great time! - user review
The hotel was great. The people very friendly and food was fine. The only problem we had was that the rooms smelled very musty! There is a marsh surrounding the premises and the rooms have a very musty smell! Traveler's tip.If you plan to stay at this hotel, it is far from where the ferry drops you ...
expedia.com
Would go back for another visit!!! - user review
The hotel was in a more secluded area from the shopping center of Cozumel, but we enjoyed the privacy and getting away from the busy downtown area. The hotel grounds were beautiful! The hotel staff ...
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Awesome Time. - user review
The place was very clean and the hotel personal was extremely freindly. It seamed they couldn't do enough for you. The resort was small, but very easy to get anywhere from your villa. The nightly show was loud, but they were done about 10:00, so that didn't bother me. The Buffet was o.k. The Restaur...
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we’d go back - user review
The room was small and cramped for a family of 4. We had a lot of luggage since 3 of us were diving, and there really wasn't enough space to put everything. Maintenance was extremely slow...ran on island time. Our hammock broke, and my husband ended up having to fix it since no one showed up to do i...
expedia.com
Will go back no doubt - user review
The rooms were very clean and the staff was excellent very attentive to your needs. Food was great no problems with anything. Traveler's tip.Take small bills with you it's hard to find a place t...
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Mixed Feelings - user review
This hotel had very excellent service. All of the waiters and managers were extremely friendly and willing to help. However, the maid service was a little annoying. Almost every morning we received a knock on our door from the maid service. After repeatedly saying No, no go away . She would start to...
expedia.com
not 4 star - user review
this is not a bad hotel, but the service and accommendations are not on par with it's ratings. I travel often but this is the first time I've been compelled to author one. First I felt the staff spent more time trying to sell me a time share than taking care me for the money I spent. One night there...
expedia.com
Great girlfriend’s get away - user review
This was a girlfriend's getaway....we left our husbands and kids at home so we could totally relax and enjoy the caribbean sea and sunshine. This was my 4th time at the Allegro and as always it was a great time. The food was great, the shows very entertaining and the staff are always so friendly. We...
expedia.com
Wonderful Family Vacation Spot - user review
This was a wonderful place to take the family. We would go back in a minute. The beach is great, the rooms are very clean and the staff is so helpful. Our kids had so much fun here. The resort looks great after the hurricane last year. We can't wait to go back! Traveler's tip on recreational activit...
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Can’t wait to go back! - user review
We had a great time! I would highly reccomend the hotel as well as going in Jan. The weather was perfect! We were very impressed with the amount of friendly staff! Everywhere you went there were plenty of people ready to assist you! The landscaping was beautiful, the pools were very nice (although w...
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Disappointing experience December 2006 - user review
We left our first room (rm 1216) after 1 day as the humidity was unbearable (with A/C on...). Virtually everything in the room was wet. We were asked by the maintenance crew to leave our 2nd room (rm 1126) after 1 night sleep because part of the ceiling came down because of molt.... Only then did we...
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Great place to go but not the best customer service - user review
We loved our stay at the allegro. The beach was wonderful and activites were great.The service staff are not very helpful but it was mainly a language barrier.The food is O.K. but the atmosphere made up for alot of things.Above average overall and would recommend this to a friend. P.S. Do not stop a...
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Friendliest staff anywhere - user review
We loved the staff! The activities staff was fun, encouraging and talented! Everyone in the restaurants was polite and professional and made us feel special at every meal. It was a wonderful experience. we'll be back. .The food is very good, but don't expect a lot of American style kid food. There i...
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Muy Bueno! - user review
We purchased the upgrade to a Concierge Room which was definately worth it. The rooms are beautifully appointed with a nice balcony. The bathrooms are huge with a big walk in shower and a separate soaking tub. Our room was very clean and smelled like the fresh flowers that were left daily on the won...
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Nice family oriented resort - user review
We spent our family vacation there 6/27 7/4. We were very satisfied with everything. My 13 year old had the safe run of the resort. He enjoyed the reptiles at the place. Food was good especially the Itialian one. Staff was excellent. Rooms were comfortable and clean each and every day. Nighttime sho...
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Great time had by all - user review
We stayed at the Occidental Grand from Sunday to Sunday, 4/1 4/8/07. We traveled with another couple and the hotel found us rooms next to each other, even though the occupancy rate was high for spring break. From the glass of cold champagne on our arrival to the warm handshake at our departure, the ...
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Nice, but slightly lacking. Great for diving. - user review
We went to the allegro specifically for diving. The hotel is nicely taken care of, and all the buildings and rooms appeared to be clean and in great shape. The beach area and the pools also were in very good shape. The diving was reasonably priced, and the dive masters were very good about letting t...
expedia.com
Relaxing with perfect weather - user review
Went to Occidental Grand to celebrate my 40th birthday with my best friend who was also turning 40 that week. We were well taken care of and the landscaping around the resort was incredible. We saw beautiful butterflies, hummingbirds, pink flamingos, and iguanas. All of the staff were very friendly ...
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Wish we could have stayed longer - user review
We've been to several all inclusive resorts. The food here was far better than others. Service was excellent and staff was very friendly and helpful. Grounds are beautiful, and if you just want to chill out the relaxing pool was ideal. We upgraded to the Royal Club and it was well worth it. The Roya...
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Not up to standards for a 4 star hotel!!!! - user review
When I think of a 4 or 5 star hotel I think luxury and convenience...luxury was moderate and convenience well sucked. First off the air conditioning in the rooms doesn't work very well. It is more like warm air blowing out than anything. Bathroom doesn't have fans and one tiny window that doesn't do...
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damm skippy - user review
we started at the alegro and moved to the grand mid week, much better rooms much better food and just over all a great place. if you go to any occedetal resort just rememb...
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Met our expectations - user review
The grounds were beautiful. The food was good, especially Los Olivos. It was far from any shopping. We had to rent a car to go to town. Don't take the Catamaran Snorkel t...
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Awesome Trip #2 - user review
We Stayed at this resort on our honeymoon in July 2004 and came back in July 2005. We will stay here again in July '06! Why stay anywhere else when you are staying at the best?...
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Great place to stay... - user review
My wife and I spent our week-long honeymoon at the Occidental Grand Cozumel, and we had a great time. We spent most of our time lounging on the beach and by the pool. Our room...
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Mold and Mildew - user review
Dislike: We were a group of six and rented three rooms. All three rooms stunk of mold and mildew and our request for room changes were ignored. By the end of a couple of da...
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It was the most relaxing time of my life! - user review
I loved the service and cleanliness. This truly is an amazing place to relax or let your hair down! I can not say I disliked anything! The food and drinks were fantastic! The vie...
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Nice Resort, Average vacation - user review
We spent 5 nights here for our honeymoon. The hotel grounds were lovely, and the rooms were very nice, comfortable, clean. Everything was well maintained and the employees were v...
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Great hotel! - user review
We stayed at the Grand Cozumel Aug. 9-19th. We upgraded to Royal CLub and it was worth the extra money. Free movie rental, internet access and room service. The staff were all ve...
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Worst Vacation Ever! - user review
IF you want to take a high pressure time share vacation, enjoy food that my Dogs would not eat, and the customer service from a New York Taxi cad driver? book it. From the start th...
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Do not waste your money! - user review
I came to the Grand Cozumel on my honeymoon and it was AWEFUL! First off, we paid extra to stay in a conceirge level room. It is supposedly a step up from a standard room and you...
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Great choice - user review
We researched various locations throughout Cozumel looking for a great place to stay, and made the correct decision. The grounds are beautiful, the staff very friendly, and rooms cl...
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